BOOKING A COURSE
1.1. Courses are open to anyone aged eighteen (18) and over.
1.2. To book a place please book online at www.psta.org.uk/open-programme or book by telephone with the Open Programme at 020 7613 8500.
1.3. Your place on the Course will be subject to availability.
1.4. If the School is unable to offer you a place on the Course of your choice, it will inform you and your name will be added to a Course waiting list.
THE SCHOOL’S RIGHTS AND OBLIGATIONS
2.1. The School makes every effort to run courses as advertised. However, the School reserves the right to make changes to any Course in accordance with clause 5.
2.2. The School reserves the right to cancel or suspend any Course in accordance with clause 6.
2.3. The information provided on booking will become part of the student’s record. By entering into a contract with the School, the applicant gives consent for the School to store and process personal data in accordance with the Data Protection Act.
YOUR RIGHTS AND OBLIGATIONS
3.1. You must notify the School, in writing, if any of your registration details change including but not limited to your name, address, telephone number and/or e-mail address.
3.2. You agree to comply with all of the School’s policies and procedures applicable to you and to act with courtesy, consideration, and integrity at all times towards the School, its staff and other students at the School.
3.3. The School reserves the right, acting reasonably, to terminate the contract with you and to remove you from the Course and/or to exclude you from the School in circumstances where your conduct is deemed by the School to be unfit or unsuitable or damaging to the School or its reputation. If you are removed from the Course in accordance with this clause, the School will not refund any sums paid by you to the School.
3.4. The School may take and use images of you and/or your work (including any videos or photographs or sound recordings) (“Images”). Wherever possible, permission from you will be requested at the time the Images are taken. If this is not possible, you permit us on a worldwide perpetual basis to use, modify and distribute those Images to promote the School and its activities in any media. Images of your work may appear without a credit. You must notify the School in writing prior to the Course start date if you do not agree to any such Images being taken.
3.5. Any damage caused by you (other than fair wear and tear) to the School, its facilities, equipment or resources will be separately invoiced by the School and such amounts shall be payable by you on demand.
3.6. The following are not permitted on the School’s premises:
3.6.1. Smoking (including vaping); or
3.6.2. pets, other than assistance dogs.
3.7. Should you have any cause for complaint during your Course, please talk to your tutor in the first instance, or ask at Reception to speak with a Short Course organiser. If this does not resolve your complaint, please refer to clause 13.2.
PAYMENT AND CHARGES
4.1. You may pay your Course Fee by credit/debit card, BACS transfer or cheque.
4.2. If you fail to pay the full Course Fee six weeks before the start of the course, the School reserves the right to cancel your place on the Course and to keep any Deposit that you may have paid.
4.3. You must pay all charges in connection with any payments made by bank transfer.
CHANGES TO THE COURSE
5.1. The School reserves the right to make material changes to the venue, time, date, or content of a Course. If you have already booked onto the Course at the time such changes are made, the School shall notify you in writing of any such changes. If you do not wish to participate in the Course because of these changes, there are a number of options available to you in clause 5.3.
5.2. Changes to the Course are normally made for one or more of the following reasons:
5.2.1. to ensure the course content is current, reflects best practice or incorporates new developments and techniques;
5.2.2. to improve and enhance your experience or incorporate changes introduced based upon feedback
5.3. If, as a result of a change made under clause 5.1 or 5.2, you no longer wish to participate in a Course on which you have a confirmed place, you must notify the Open Programme as soon as possible via email at email@example.com, or by telephone using the number available on the School’s website quoting your reason for withdrawal and requesting either:
5.3.1. a Course transfer in accordance with clause 7; or
5.3.2. a Course cancellation in accordance with clause 8.
5.4. We do not guarantee the involvement of any particular members of staff or external tutors or lecturers with any Courses.
5.5. We reserve the right to make minor changes to the Course content and administration arrangements at any time.
CANCELLATION OF THE COURSE BY THE SCHOOL
6.1. The School reserves the right to discontinue or suspend a Course up to fourteen (14) calendar days before the advertised start date of the Course if:
6.1.1. an insufficient number of bookings received for the Course means that the student experience cannot be guaranteed;
6.1.2. the School is concerned about the quality of the Course or the services being delivered;
6.1.3. appropriate numbers of sufficiently qualified staff are not available to deliver the Course;
6.1.4. for any reason the School does not or will not have the appropriate teaching and learning resources to deliver the Course; and/or
6.1.5. the Course is no longer viable for academic, regulatory, legal, market-related and/or financial reasons.
6.2. If you have booked onto a Course which is cancelled by the School, the School shall notify you in writing of any such cancellation and you may request either:
6.2.1. a Course transfer in accordance with clause 7; or
6.2.2. a full Refund in accordance with clause 9.
6.3. The School reserves the right to cancel a Course and the contract with you if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control. In such circumstances, you will be entitled to receive a full Refund.
7.1. You may transfer your booking to an alternative published course, providing there is a place available on that course. This can be done up to sixty (60) days before the start of the original course.
7.2. Where the Course Fee for the alternative Course is more expensive than the original Course we will issue you an invoice for the additional Course Fee.
7.3. Where the Course Fee for the alternative course is less expensive than the original Course, the School will reimburse the difference in Course Fees to you.
7.4. Transfers to an alternative course are not possible when the course you are wishing to transfer from has already started.
COURSE CANCELLATION BY YOU
8.1. If you wish to cancel your booking, please inform the Open Programme as soon as possible by email or telephone.
8.2. You may cancel your booking at any time, but a Refund will only be payable in accordance with clause 9.
8.3. If the Course has already begun then you may be liable to pay a proportion of the Course Fee to cover the period from the start of the School’s service to you until the date of cancellation.
9.1. Refunds shall be made within thirty (30) calendar days beginning with the date on which notice of cancellation was received by the School, notice of cancellation was issued by the School, or the School informed you that it was unable to confirm a place on a Course.
9.2. If you cancel your booking up to sixty (60) calendar days before the start of your course you will be entitled to a full Refund. No refunds can be made to those who cancel within sixty (60) calendar days before the course.
9.3. Provided cancellation by you is not as a result of changes to a Course under clause 5, and except where the provisions of clause 9.2 apply, the School will refund neither the Course Fee nor your Deposit if you fail to attend all or any part of the Course for any reason including (without limitation) ill health.
9.4. You will not be entitled to a Refund of any Course Fee (or other fees) if the School terminates this contract due to your breach of any of these Terms.
9.5. To request a refund, please complete and submit our Refund Request Form.
9.6. Refunds will be made via bank transfer, in accordance with clauses 9.1 through 9.4.
10.1. You must indicate any concerns you may have in relation to access (or any other concerns) on your Booking Form. You can give specific details on a separate, confidential letter or email. You will then be contacted by a member of the School’s staff who will discuss your individual requirements.
MATERIALS AND EQUIPMENT
11.1. Prior to the start of your Course you will be able to obtain a detailed list of materials and/or equipment needed for the Course in the course details which are available on the School’s website. Unless stated otherwise in these course details, the cost of materials and/or equipment is not included in the Course Fee, thus you may have to pay for such materials and/or equipment in addition to the Course Fee.
12.1.1. The School accepts no liability for the loss or damage to property on any part of the School premises.
12.1.2. Any student causing loss or damage to the School property or equipment, either within or outside the School, will be required to make good such loss or damage in whole or in part, to the satisfaction of the School.
13.1. If you have any queries, concerns or complaints relating to your booking, please contact the Open Programme Project Manager.
13.2. A copy of our current Complaints Policy and Procedures is available on our website or on request from the School.
13.3. These Terms represent a contract between you and the School. These Terms, any procedures or policies referred to in them form the contract made between you and us. In the event that the provisions of these Terms conflict with the provisions of any other documents, you and the School shall comply with the provisions of these Terms.
13.4. The School uses all reasonable steps to ensure that these Terms and any documents referred to in them set out the entire contract between you and the School.
13.5. No failure or delay by us or you to exercise any right or remedy provided under the Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
13.6. These Terms shall not be enforceable by any party who is not a party to the contract between you and the School.
13.7. If a Court finds part of these Terms illegal, the rest will continue in force.
13.8. These Terms, the contract between you and the School, and any dispute or claim arising out of or in connection with them (including non-contractual claims) shall be governed by and construed in accordance with the law of England and Wales and subject to the non-exclusive jurisdiction of the courts of England and Wales.
14.1. In these Terms the following words shall have the following meanings:
14.1.1. “School” or “we” means The Prince’s School of Traditional Arts, charity number 1101527, company number 4970959.
14.1.2. “Course” means the course of study run by the School;
14.1.3. 16.1.7 “Course Fee” means all the fees in relation to a Course to be paid by you or on your behalf to the School under these Terms
14.1.4. “Refund” means a refund of the Course Fee (and where applicable the Deposit and the Accommodation Fee) following cancellation by the School under clause 6, or cancellation by you under clause 7 of these Terms, or where the School is unable to offer you a place on a course; and
14.1.5. “Terms” means these standard terms and conditions.